Return Policy
By making a purchase on our website, you agree to contact us at thesophisticatedhat@yahoo.com to resolve any issue you might have according to our return policy below.
1. Cancellation
1.1 All orders are processed for shipping and handling on the same day.
Cancellation is subject to discretion and confirmation that the order has not been processed and shipped.
2. Delivery
2.1 Wrong Address
All packages will be delivered to the address on file. You are responsible to verify the address in the order confirmation email and let us know should there be any changes before the item is shipped. No reship or refund if you have entered a wrong address.
2.2 Stolen After Delivery
If the tracking indicates the product is delivered, The Sophisticated Hat is not responsible for stolen package after delivery.
2.3 Product was not delivered on time for a specific event or date.
(e.g. Birthday gift, Mother's Day, Christmas)
We do not guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree pay for any damages to our company.
2.4 Product was not delivered on time due to unforeseen circumstances (e.g. COVID-19, Protest, Christmas delay, USPS delays, etc.)
We do not guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree pay for any damages to our company.
2.5 Failed Attempt / Return to Sender / Pick-Up
All packages will be delivered to the address on file. You are responsible to receive the package when it is delivered or pick up the package from the post office. No reship or refund if the package is return to sender due to failed attempt to deliver or package is not pick up form the post office.
3. Return & Exchange
REASONS FOR RETURNS:
Requests for exchanges must be made within 7 days of receiving your order.
Please e-mail us at thesophisticatedhat@yahoo.com and tell us about your request to return your purchase. We will need to review & approve your request before you send it back.
Returns or exchanges without our approval will not be processed.
Please allow 3-5 business days for payment return processing once the return is delivered to The Sophisticated Hat
3.2 You received the wrong item
Please send a photo of the incorrect item to thesophisticatedhat@yahoo.com and we will follow it up for you.
3.3 You received a damaged/faulty item
Quality is our top priority, if you receive damaged or faulty item, please take a picture of it and send it in an e-mail to thesophisticatedhat@yahoo.com. Provide your order number and a photo of the faulty or damaged item. If the damage or fault is clear, we will send you a new item 100% free of charge.
3.4 WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:
You do not e-mail thesophisticatedhat@yahoo.com for review and approval by our team, prior to you sending your product back.
The item(s) do not have the original tags on them
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at thesophisticatedhat@yahoo.com
Please send an e-mail to the below e-mail address to have your request reviewed & approved before you send it:
thesophisticatedhat@yahoo.com
Returns or exchange requests not made via the process above cannot enter our quality control system & will not be processed.
4. Chargeback & Dispute
4.1 If you file a chargeback with the bank, any cost incurred to our company will be invoiced to you. An immediate payment of the past due amount(s) is required to avoid your account being reported as past due to the credit reporting agencies. This could have significant negative impacts on your overall credit.